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Netvoice Incorporated
1103 Centerpoint Building
Julia Vargaz Ave Cor Garnet Road, Ortigas Center,
Pasig City

Telephone No. : (+632) 636-3658
Telefax : (+632) 636-3658

Email:
inquiry@netvoice.com.ph
support@netvoice.com.ph

Request for Technical Support

Customer Information
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Email *Required
Service *Required
 
Troubleshooting
Is this a new install?
Item
What device or client is being used?
Did the device previously work?
Were any changes made to the device?
Did you switch your ISP?
Are most customers impacted?
Is the issue constant?
Do calls complete within your country?
Do calls complete outside your country?
What country is the customer calling from?
Date and time the issue started
Account Number
Device model and version
Who is your ISP?
Are you behind a firewall?
Is the device configuration available?
  IP address
  Gateway
  Subnet Mask
  Primary DNS
  Secondary DNS
  Tracerout/Ping (Device to Destination)
Remaks  

 




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