Talkdesk is the world’s leading cloud-based contact center software solution. Their easy-to-use out-of-the-box CCaaS solution helps growing businesses improve customer satisfaction while reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser.

What is Talkdesk

is a call center software, fully integrated with Salesforce. Unlike legacy technologies, Talkdesk is 100% cloud-based and can be deployed quickly without any phones, hardware or coding.

How we use Talkdesk

When our Salesforce customers are in need of a solution that will help them manage and leverage voice and SMS across multiple channels, reporting for their contact center, or just want to automate customer service processes, we look to Talkdesk for their comprehensive call center functionality.

Why we use Talkdesk

The Talkdesk CTI integrates seamlessly with Salesforce and gives agents access to advanced features, such as screen pops, click-to-call, single sign-on, outbound caller ID and more. It's easy to deploy and our customers love having the ability to communicate in real-time with customers and prospects from within Salesforce.

Talkdesk’s Solutions

Talkdesk Contact Center

Empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings

Talkdesk's Integrations

Connect your teams to the unique tools they use every day, while you maintain global visibility. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximize every customer interaction with quick access to the right contextual information.

Talkdesk AppConnect

As the world's first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform. AppConnect facilitates every step of the process, from discovery to purchase.